Privacy Policy

1. Introduction

TunnelON ("we", "our", or "us") is a VPN client application that allows you to connect to VPN servers using your own configurations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. By using TunnelON, you agree to the collection and use of information in accordance with this policy.

2. About Our Service

TunnelON is a VPN client application, NOT a VPN service provider. We do not operate VPN servers. You must provide your own server configurations to use this app. We have no access to, control over, or visibility into the servers you connect to or the data transmitted through those connections. The security and privacy of your connection depends on the servers you choose to use.

3. Information We Collect

We collect minimal information necessary for app functionality:

• Email Address: Only if you voluntarily subscribe to our notification list or contact support
• Crash Reports: Anonymous diagnostic data to improve app stability (device model, OS version, crash logs)
• Analytics Data: Anonymous usage statistics (app opens, feature usage) to improve user experience
• Advertising ID: Used by our advertising partners to show relevant ads (can be reset or disabled in device settings)

4. Information We DO NOT Collect

We are committed to your privacy. We DO NOT collect:

• Your browsing history or DNS queries
• Your real IP address or assigned VPN IP address
• Connection timestamps or session duration
• Traffic data or bandwidth usage
• Your server configurations or credentials
• Any content of your internet traffic

5. How We Use Your Information

The limited information we collect is used for:

• Sending notification emails (only if you subscribed)
• Improving app performance and fixing bugs
• Understanding how users interact with the app to improve features
• Displaying advertisements through our advertising partners

6. Third-Party Services and Advertising

Our app uses third-party services that may collect information:

• Google AdMob: We use Google AdMob to display advertisements. AdMob may collect device identifiers, IP address, and usage data to show personalized ads. You can opt out of personalized advertising in your device settings.
• Firebase Analytics: We use Firebase for anonymous analytics to understand app usage patterns.
• Firebase Crashlytics: We use Crashlytics to collect anonymous crash reports.

These third-party services have their own privacy policies. We encourage you to review Google's Privacy Policy at https://policies.google.com/privacy

7. Advertising and Your Choices

We display advertisements through Google AdMob to support free features of the app. You have choices regarding advertising:

• Opt out of personalized ads: Go to your device Settings > Privacy > Advertising > Limit Ad Tracking (iOS) or Settings > Google > Ads > Opt out of Ads Personalization (Android)
• Reset your advertising identifier at any time through device settings
• Users in the EU/EEA/UK will be shown a consent dialog before personalized ads are displayed

8. Data Storage and Security

Your server configurations are stored locally on your device only. We do not have access to your configurations. Email addresses of subscribers are stored securely on our servers with encryption. We implement appropriate technical and organizational measures to protect any personal data we process.

9. Data Retention

We retain your information only for as long as necessary:

• Email addresses: Until you unsubscribe from our mailing list
• Analytics data: Aggregated and anonymized, retained for up to 14 months
• Crash reports: Retained for 90 days

10. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Object: Object to processing of your personal data
• Right to Data Portability: Request transfer of your data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@tunnelon.app

11. Children's Privacy

TunnelON is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@tunnelon.app and we will delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@tunnelon.app
• Website: https://tunnelon.app